IT outsourcing and L1–L3 support
We take over the day-to-day running of your IT – from user requests to escalated incidents – so your people can focus on their own work.
What it covers
- Level 1 – user support: accounts, passwords, permissions, printing, e-mail, everyday application and device issues.
- Level 2 – operational incidents: network, remote access, workstations, peripherals, application errors, vendor coordination.
- Level 3 – administration: servers, domain, virtualisation, firewalls, architecture and complex incident resolution.
- Management of workstations, local and remote access and user permissions.
- Communication with external vendors, internal teams and service partners on complex incidents.
How we work
Factually and operationally. We first identify the real cause, distinguish a routine request from a critical incident, ensure correct escalation and minimise the impact on the business. Long-term knowledge of the environment shortens diagnosis and reduces the risk of a wrong call.
Who it is for: manufacturers, logistics, retail, public sector and companies that do not want to build an in-house IT department or need to reinforce it.